WEBINAR WEDNESDAY: MASTERING MAINTENANCE: YOUR SERVICE TECHS ARE YOUR FRONT LINE FOR CUSTOMER SERVICE
About Anne Sadovsky:
Anne Sadovsky has been in the industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. She is a contributing writer for many publications and is often quoted in articles pertaining to the apartment industry. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. She has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Clients choose Anne because she is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, fun but no nonsense and that increase NOI. Her fair housing training shares knowledge and critical information in an interesting and entertaining manner.
Our customer chooses an apartment and leases online, applies online, pays rent online and receives packages in lockers or delivered to their door. Therefore, the maintenance team sees them more than the office staff does. There is more to maintenance today than nuts and bolts. Yet they get little to no customer service training. it is critical in today's world that this all-important team is prepared to deal with angry people, embarrassing situations, to choose correct words and behaviors, and to be a huge part of resident retention.
WHO SHOULD WATCH:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors
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~THIS SEMINAR IS WORTH 1 CONTINUING EDUCATION CREDIT~
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