Your Online Reputation!
What people are saying about you...And why it matters!
Online reviews aren’t always what they seem, and they definitely are in places you don’t expect. In this session you will learn:
- When to engage and how
- The 10 commandments of online interaction
- What’s a troll and what can they do
- Why do people post bad things
- How to drive the conversation and not be a passenger
- Great examples of how to respond
- HORRIBLE examples of what never to do
- How to create an engagement and response plan
Russ Webb is the Executive Director for the Bay Area Apartment Association. With a passion for helping people grow, Russ is a dynamic speaker on all things technology and customer service. He has taught for Associations all over the US, spoken at the National Apartment Association APARTMENTALIZE Conference & MORE!
FOR MORE INFORMATION
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