Back to Events
EDUCATION

Webinar Wednesday: The Customer is Always Right...Wrong!

Wednesday, November 17, 2021
12:00 PM - 1:00 PM (MST)

Virtual Webinar

Event Details

WEBINAR WEDNESDAY: The Customer is Always Right...Wrong!

                                                                                                The Customer is Always Right .... Wrong! 

About Chad Christian:

Chad Christian is the Senior Vice President of Property Management for Monument Property Management based in Houston, Texas. Chad is actively involved in the local, state, and national apartment associations. Chad holds his CAM and CAPS credentials as well as being a member of the prestigious NAAEI Faculty. Chad has instructed NALP, CAM, and CAPS credential courses throughout the country and is a two time NAA Award recipient having won the Paragon Award in 2015, and an Excellence award in 2016

WEBINAR TOPIC:

The Customer is Always Right ... Wrong!  The long-time thought process is that the customer is always right.  However, the truth of the matter is that the customer is more than often not right.  The important factor of customer service is to have the customer "feel" as though they are right.  This webinar will help you achieve the top level customer service everyone expects and help you develop the ability to:

  • Say Yes, but mean No
  • Have the customer feel they are right, even though they are wrong.  
  • Over-come the obstacle of feeling defeated after talking to an upset resident or prospect.

Join Chad Christian and the Webinar Wednesday Team on November 17, 2021 at 12pm Mountain Time To Make Your Customers Feel Right!

WHO SHOULD WATCH:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors

REGISTER:
Enter the code 17AASC code in the coupon field when registering for a discounted registration fee. Click here to register

_______________________________________

CONTINUING EDUCATION CREDITS
This course qualifies for 1 CECs to renew NAA credentials.

MEMBER PRICING & CANCELLATION POLICY
To receive member rate for this seminar, you must be logged in. To receive your log-in credentials, please call 719.264.9195. To view AASC’s education cancellation policy, please click here.

AUDIO/VIDEO RELEASE
By registering for this event, AASC is permitted to reproduce photographs/video footage featuring your image in AASC’s promotional publications.

FOR MORE INFORMATION CONTACT 

Connie Palacios

connie@aaschq.org l 719-264-9195 x 103